Kigoma Hilltop Hotel Ltd and Tarangire River Camp Ltd are Tanzanian companies that own six properties and operate tours under a collective brand known as Mbali Mbali Lodges and Camps. The following is our booking policy when making a reservation with Mbali Mbali Lodges and Camps.

Quotations and Proposals

All quotations are subject to change and are subject to availability at the time of confirming a booking. If any services you require are not available, you will be availed with suitable alternatives that are available.

Deposit and Booking Confirmations

Upon confirming of availability, a deposit payment of 50% should be remitted immediately in order to secure the booking. The outstanding balance should be paid 60 days prior to the date of service. Bookings that are not secured by this deposit may be released without prior notification. Please ensure you transfer all funds as invoiced, free of bank charges.

Cancellation Policy

All cancellations must be in writing and the Travel Agent or Guest needs to ensure they receive a cancellation confirmation for the specific booking. All bookings are subject to the Cancellation Policy with the balance payable 60 days prior to the date of service. Between 60 - 30 days prior to the date of Service - 50% of the total costs Between 29 – 11 days prior to the date of Service - 80% of the total costs Less than 10 days and No Show - 100% (No refund).

Insurance

Guests must have comprehensive travel and health insurance. The guest also has to confirm that he/she are medically fit and have been vaccinated and are in good health. Mbali Mbali Lodges and Camps (also known as Kigoma Hilltop Hotel Ltd and Tarangire River Camp Ltd) shall not be held responsible for accident, loss, illness, theft and personal injury. It will also not accept responsibility or be liable for inconveniences or financial implications of any sort arising from any accident on the Hotel / Lodge / Camp premises during the guest’s stay.

Dietary Requirements

Dietary requirements need to be specified at the time of confirmation to ensure necessary arrangements can be made.

Family Rooms

We are able to accommodate parents and their children in family rooms at most of our lodges. Please note that these rooms are reserved for use by families and will not be made available for triple occupancy of three traveling adult companions. Please note we operate in national parks with wildlife surrounding our establishments and therefore parents/guardians must exercise caution and supervise children.

Luggage Allowance

Luggage Allowance on all sectors should not exceed 15 kg's per person. This includes hand luggage. Only soft bags are allowed.

Visa Requirements

Visas may be required to enter Tanzania. It is the responsibility of the guest to have a valid passport, visa, permits, travel documents, vaccinations and other relevant medical certificates. Mbali Mbali Lodges and Camps will not accept responsibility if a guest is refused entry due to incorrect or incomplete documentation.

Disputes

Any complaints concerning accommodation, food and beverage, service or any other issues relative to the Hotel / Lodge / Camp in question must be reported on site and recorded accordingly. Failure to do so, the Hotel / Lodge / Camp will not be held responsible in any way. Following that, any dissatisfaction arising with the handling and resolving of the complaint on site, must be received by Mbali Mbali Lodges and Camps no later than 14 days after the clients' departure.

Confidentiality

The Agent confirms and agrees that the contents of this agreement are strictly confidential and that no part of this agreement may be shared with a third party

Changes to Agreements

The terms mentioned are subject to change without notice in the event of increased costs from suppliers and/or changes in Government fees affecting the rates in this document. Mbali Mbali Lodges and Camps reserves the right to pass on any increases to the Agent/Client.